Get in Touch With Us
This is the page to use if you want to reach the people who research and write Non Gamstop Casinos. Most messages we receive are about one of four things: a factual correction, a question about how a bonus or withdrawal rule works, a partnership enquiry, or a reader who wants help finding gambling support. All four are welcome, and this page explains where each one goes and what we can realistically do about it.
One thing to be clear about first: we are an independent comparison and research site, not a casino operator. We cannot see your account, release a withdrawal, verify your documents or adjust a bonus balance. If your issue is with a specific operator, the section on complaints and disputes below sets out the order to work through.
Write to the editorial team
Email is the only channel we run, and it reaches a person rather than a ticket queue. Use [email protected] for anything to do with the content on faithinolderpeople.org.uk.
Messages are read in the order they arrive and we aim to reply within two working days. Corrections that affect a live comparison page are prioritised over general enquiries. To help us act quickly, include the page title or URL, the sentence you are questioning, and — where you have one — a link to the operator's own terms page showing the current position.
What to include by enquiry type
| Enquiry | Send us | What we do with it |
|---|---|---|
| Factual correction | Page URL, the claim, the source that contradicts it | Re-check against the operator's terms and amend or annotate the page |
| Bonus or wagering question | Operator name, the exact offer wording you were shown | Explain how the terms read; we cannot negotiate them for you |
| Payment or withdrawal question | Method, currency, whether the account is GBP | Point you to published limits and the checks that usually apply |
| Partnership or advertising | Company, licence jurisdiction, what you are proposing | Reviewed separately from editorial rankings |
| Support and self-exclusion | Nothing personal — just say you need signposting | We direct you to the UK organisations listed below |
How we are funded, and what that does not buy
Some links on faithinolderpeople.org.uk are commercial. If you open an account through one, we may be paid a commission by the operator. That is what keeps the research free to read. It does not decide who appears, what position they hold or what we say about them — a brand cannot pay to move up a list or to have a limitation removed from its write-up, and paying partners and non-paying brands are held to the same checks. Where we are unsure of a fact, we say so rather than repeating operator marketing as verified.
Our rankings and full comparison sit on the best non GamStop casinos page; this page exists only to reach us about them.
Questions about the Curaçao-licensed sites we cover
The bulk of reader mail concerns the Curaçao casinos not on GamStop that appear in our tables. Three of the highest-ranked come up far more often than the rest, so here is the short version of what we hold on each — including the parts readers most often email to complain about.
Betmica — the biggest headline number, and the longest terms
Betmica sits top of our list because it combines a GBP-denominated welcome package with a broad slots library and a sportsbook on the same wallet, which is unusual at this size. The advertised offer is a 570% welcome bonus up to £5,700 plus 270 free spins. Read that as a package spread across several deposits rather than a single match — the headline figure is the ceiling across the whole sequence, not what a first deposit returns.
Before you take it, check the wagering multiple, the maximum bet allowed while a bonus is active (commonly a few pounds per spin), the expiry window, and whether winnings from the free spins are capped. Limitation: a bonus of this size carries a proportionally large playthrough, and a large playthrough on a Curaçao-licensed site means your money is committed for longer before any withdrawal is possible. It suits a reader who wants volume of play, not one who wants a quick, clean cash-out.
Kikibet — GBP-friendly sizing, ordinary conditions
Kikibet earns its place for a welcome package quoted directly in pounds — 350% up to £5,555 and 300 free spins — which spares UK readers the currency conversion guesswork that comes with euro-denominated offers. Free spins are typically released in daily tranches on named slots rather than all at once, so the 300 figure is a total, not an opening balance.
Limitation: spins restricted to specific titles are worth much less than free choice, and daily release means the offer only pays off if you log in across the whole period. If you play irregularly, a smaller unrestricted offer is usually better value.
Betninja — smaller headline, simpler to read
Betninja is here for the opposite reason to Betmica: a £1,000 bonus and 100 free spins for all new players is a modest package by the standards of this market, and modest packages are generally the ones with wagering you can actually clear. It is the entry we most often suggest to readers who find multi-stage welcome sequences confusing.
Limitation: the trade-off for simplicity is less ongoing value — reload and cashback activity is thinner than at sites built around large recurring promotions, so long-term players may find it unrewarding after the first month.
The rest of the list at a glance
| Site | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, expect conversion at the operator's rate and check whether your debit card issuer adds a foreign transaction fee on top.
Money questions we can and cannot answer
Nothing on faithinolderpeople.org.uk costs you anything to read, and we take no payment from readers. The costs that matter are at the operator end, and these are the recurring questions:
- Minimum deposits — usually £10 to £20 at sites of this type, but a bonus often has its own higher qualifying minimum. Depositing below it forfeits the offer.
- Paying in — debit cards, bank transfer, e-wallets and, at several of these sites, cryptocurrency. UK debit card acceptance at offshore casinos is inconsistent and can change without notice, so check on the cashier page rather than trusting a logo. PayPal is rarely available outside the licensed British market; do not assume it works.
- Fees and conversion — the casino may charge nothing while your bank charges a conversion or cash-advance fee. A GBP account avoids conversion on both deposits and withdrawals; a euro account converts twice.
- Getting paid — e-wallets and crypto are typically fastest once approved, card refunds and bank transfers slower. Withdrawals sit in a pending or review period first, and daily, weekly or monthly caps may split a large win into instalments.
- Verification — expect KYC identity checks, and source-of-funds checks on larger amounts. Sending clear documents early is the single biggest thing you can do to avoid a delay.
We can explain how these mechanics normally work and what to look for in the terms. We cannot tell you when a specific payment will land, and nobody can guarantee a withdrawal.
What these sites actually offer
If you are writing to ask whether a particular type of game is available, the categories break down like this across the operators we cover:
- Slots — the bulk of every library, from low-volatility spin-and-collect titles to high-volatility releases with long dry spells. Check the published RTP where the operator shows it; the same slot can be supplied at more than one RTP setting.
- Progressive jackpots — pooled prizes that grow until won. Some exclude bonus funds, and some require a maximum-stake spin to qualify.
- Table games — blackjack, roulette and baccarat in software form, usually with the lowest contribution to wagering requirements, often 10% or nil.
- Live dealer rooms — streamed blackjack, roulette and baccarat plus game-show formats. Frequently barred from bonus play entirely.
- Mobile play — browser-based at most of these brands rather than a native app, which matters if your connection is unreliable.
Game ranges come from third-party software providers and change regularly, so we verify against the operator's own lobby rather than quoting a fixed catalogue count.
The sportsbook side
Several of the brands above run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. If your enquiry is about betting rather than slots, the distinctions worth knowing are pre-match versus in-play markets, accumulators and bet builders, cash-out availability, and the minimum qualifying odds attached to sports free bets — commonly around 1.50 to 2.00 in decimal terms, below which a bet will not count towards the offer. Esports markets appear at some sites, with thinner liquidity than football or tennis. Shared wallets also mean a casino bonus can restrict sports betting until it is cleared, which catches people out.
Complaints, disputes and who regulates what
You must be 18 or over to gamble. The sites we cover are licensed offshore, most commonly in Curaçao, and are not licensed by the UK Gambling Commission. That distinction matters more than anything else on this page: the Commission regulates operators authorised to serve consumers in Great Britain, and accepting British customers is not the same as being authorised to do so. Playing at a non-UK-licensed site means you fall outside the Commission's complaints framework, outside GAMSTOP's self-exclusion scheme, and outside the UK dispute-resolution services that apply to British-licensed operators. Northern Ireland has its own gambling legislation, separate from the Great Britain regime the Commission administers.
If you have a dispute with an operator, work through it in this order:
- Raise it with the casino's own support in writing and keep every reply.
- Escalate through the operator's published complaints procedure, noting any deadline it sets.
- Take it to the dispute body named in the licensee's terms or on its licence seal — for Curaçao-licensed sites that is usually the licensing authority or a named ADR provider.
- Tell us what happened. We cannot adjudicate, but documented reader experience feeds into how we describe an operator.
No casino is completely safe, and we will not describe one that way. Treat gambling as paid entertainment with a cost attached, never as a way to make money or to deal with debt.
If you need support rather than an answer
If the reason you are contacting us is that gambling has stopped being enjoyable, please go straight to help rather than waiting for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. GAMSTOP lets you self-exclude from all British-licensed online gambling sites for six months, one year or five years at no cost — it does not cover the offshore operators discussed on this site, which is precisely why blocking software installed on your own devices, and deposit or loss limits set with your bank, matter more here. Many UK banks offer a gambling block on card transactions that you can switch on in-app.
You do not need to explain yourself to us to be pointed towards these. Ask, and that is all we will send.
How our research is done
Pages are compiled from operator terms and conditions, cashier and licensing pages, software provider listings and public regulatory information, checked as at Sep 26, 2026 by Jessica Harper. We research and verify; we do not claim to have deposited, played or withdrawn at these sites, and any figure an operator advertises is described as advertised rather than as a measured result. Time-sensitive findings carry a date because offers and payment availability change quickly in this market. Where something could not be confirmed, we say it is unconfirmed rather than filling the gap.
Corrections are the most useful thing a reader can send us. If a bonus percentage has changed, a payment method has been withdrawn for UK customers, or a withdrawal limit is not what we have published, email the details and we will re-check the source and update the page.